Shijiazhuang Norstar Machine Co., ltd, established in 2016, the founder has around 15 years experience in food machine manufacturing and exportation, Norstar is a famouse brand of commercial food equipment.
We have our own factory manufacturing food machinery and professional exportation service team, saving you a lot of money and energy for your project. Our equipment mainly in middle and stable quality level, meeting European standard. Our products mainly sell to North America, South America, Africa, Eastern Europe, Eastern Asia , Southeast Asia , Mid-East markets.
We have strick QC team test each machine before export abroad, and our technician with more than 10 years experience provide maintenance service, making sure the machines run in order for your business. And our logistics team take care of the shipment, loading containers in a good way saving as much as space as possible.
Our mission is to assist you start your business much easier, saving your money and trouble.
FQA
Q: How can I get a quick quote?
A: Send inquiry with machine name and special requirements to Mailbox:norstarmachine@foxmail.com
Online consultant about your project, check machine videos.
Whatsapp: +8618703111638
Q: How long is the warranty period?
A: One year warranty. If there is any problem with the goods during the warranty period, please provide relevant evidence. We will send you relevant spare parts.
Q: What is the packing of the goods?
A: Normally packing is carton/wooden frame or wood case. If there are other requirements, please advise.
Q: How long is the delivery time?
A: Generally 15 days, actual situation depend on products items and quantity.
Q: Can you provide customized product?
A: Some products can be customized, please inform us of your demand.
Q: If the machine doesn’t or I don’t know how to operate?
A: We will provide product’s instructions in advance.Besides, our professional technicians who can answer your questions and provide operation video if necessary.
Q: Whether the product is English panel and manual?
A: Yes, we will offer English version products normally.
Q: Voltage and plug of the product?
A: Our company offer conventional plug and voltage, please advise us your demand when you ordering.
Q: If I can not do the installation by myself, can you help us?
A: Yes, we are online or send you videos assist you installation and debugging.
Q: Payment term?
A: 30% deposit before production, 70% deposit before delivery.
Q: How can I pay you?
We can accept all kinds of payment methods:
1. T/T (Telegraphic Transfer): for big amount, low banking fee, and short time, usually 2~3 days.
2. L/C (Letter of Credit): we usually accept irrevocable L/C at sight or 30 days, 60 days. This is also for big amount but with high banking fee, high for buyer and seller.
3. Western Union : Usually for small amount or urgent payment, its real-time arrivals of account, reasonable transferring fee makes it very flexible, and you can go to the western union agent to transact in your country. For detail please visit: http://www.westernunion.com
